Asking for customers’ CPF/CNPJ numbers
If your store is based in Brazil, you’re required by law to collect CPF numbers from your local direct customers and CNPJ numbers from your local business customers. You can enable a special mandatory block at checkout to allow customers to provide their tax information when placing orders.
To ask for customers’ tax information at checkout:
- From your store admin, go to Settings → Taxes & Invoices.
- Scroll down to Settings.
- In the business model settings block, specify who your customers are: Businesses and direct customers (B2B and B2C), Direct customers only (B2C), or Businesses only (B2B):
- Click Save.
- Enable the Ask for buyers’ tax information at checkout toggle below.
- The changes will be saved automatically.
That’s it! Now your customers can provide their CPF or CNPJ numbers when placing orders.
Here is how the tax information block will look at checkout for the “B2B and B2C” model:
Customers from other countries will not see the tax information block.
Tax information provided by customers will be saved in the order details in My Sales → Orders for your future reference. You can export it if you need.