Refunding orders
You can give a customer a full or a partial refund for an order. To actually refund the payment, you will need to log in to the merchant account of the payment processor you use in your store and issue a refund from there.
To mark an order as refunded in your store:
- From your store’s admin, go to My Sales → Orders.
- Find the order that was refunded.
- Click on the payment status and select Refunded or Partially Refunded. The customer will receive a notification about the changed order status in their inbox.
- From your iOS app, go to Orders.
- Tap the order that was refunded.
- Tap the payment status and select Refunded or Partially Refunded. The customer will receive a notification about the changed order status in their inbox.
- From your Android app, go to Orders.
- Tap the order that was refunded.
- Tap the payment status and select Refunded or Partially Refunded. The customer will receive a notification about the changed order status in their inbox.
If you issue a refund in PayPal, Stripe, or PagSeguro, your store will automatically know about it and will set the Refunded status for the respective order in your store’s admin.
When you mark an order as Refunded, your store automatically restocks purchased items. When you mark an order as Partially refunded, your store does not change the stock of the purchased products. In both cases, your store does not process an actual payment reversal — you should do it in your payment processor account.
Related articles