Editing orders
Sometimes you need to update the information in your orders, for example:
- a customer changed their mind and decided to buy some other product, like of different color or size;
- a customer made a mistake in the delivery address;
- you want to change the tax or shipping cost.
In your online store you can edit your orders and change these and other details.
Order information you can change
In your online store you can edit your orders and change lots of things.
About products ordered:
- add items in the order and delete existing ones;
- change SKU and name;
- change the price;
- change quantity.
About the customer:
- edit name;
- change address;
- change email;
- add and delete discounts.
About the order itself:
- edit the names of payment options;
- edit the names of shipping methods;
- change taxes;
- change shipping costs.
Editing orders
Editing your order information
To edit a placed order:
- From your store’s admin, go to My Sales → Orders.
- Find the order that you want to update. You can search by order number, customer email, items names or other details.
- Click Update → Edit order.
- Click Edit next to the order details that you want to edit.
- Click Save changes.
- From your iOS app, go to Orders.
- Tap the order that you want to edit.
- Tap Edit in the right upper corner.
- Make the desired changes.
- From your Android app, go to Orders.
- Tap the order that you want to edit.
- Tap the pencil icon in the right upper corner.
- Make the desired changes.
That’s it. Your order is updated.
Adding items to an order
To add products to a placed order:
- From your store’s admin, go to My Sales → Orders.
- Find the order that you want to update. You can search by order number, customer email, items names or other details.
- Click Update → Edit order.
- Click Add product.
- Enter the SKU, name, price and quantity of the product that you want to add to this order.
- Click Add product.
- From your iOS app, go to Orders.
- Tap the order that you want to edit.
- Tap Edit in the right upper corner.
- Tap Add products.
- Select an existing product or add a custom item.
- Tap Done to save the changes.
- From your Android app, go to Orders.
- Tap the order that you want to edit.
- Tap the pencil icon in the right upper corner.
- Tap Add product.
- Select an existing product or add a custom item.
- Tap Save to save the changes.
Removing items from an order
To remove products from a placed order:
- From your store’s admin, go to My Sales → Orders.
- Find the order that you want to update. You can search by order number, customer email, items names or other details.
- Click Update → Edit order.
- Click Edit next to the product you want to remove from the order.
- Click Remove:
- From your iOS app, go to Orders.
- Tap the order that you want to edit.
- Tap Edit in the right upper corner.
- Tap the minus icon next to the products that you want to remove from the order.
- Tap Delete.
- From your Android app, go to Orders.
- Tap the order that you want to edit.
- Tap the pencil icon in the right upper corner.
- Tap the item that you want to remove from the order.
- Scroll down and tap Remove order item.
The product will be deleted from the order. The customer will see the updated order details in their customer accounts in your store.
What if the order total changes after editing?
If the order total changes after editing, your store will neither charge your customer for the insufficient amount, nor refund your customers.
So, if after editing the amount became larger, you need to contact your customer directly and agree upon the way they can transfer the money to you.
And if the amount got smaller, you need to return part of the money to your customer via your payment processor. Payment processors always allow making refunds in their backend. Please contact your payment gateway’s customer service, if you’re not sure, how to do this exactly.